FAQs

When should I start shopping?

We recommend starting shopping up to a year prior to your wedding date, and purchasing around 7-10 months prior depending on the designer. We do have faster turnaround and ready-to-wear options but these are limited, please enquire to discuss.

Do I need an appointment?

Yes - our store is by appointment only.

What type of appointment do I need?

For your first visit we recommend a First Fitting Appointment to try our permanent collections. We do not recommend sale or trunk show appointments for your first visit - these are suitable for brides that have already started shopping and are ready to make a decision.

Do you charge an appointment fee?

We charge a fee for your first appointment, which secures your personal styling session with us: First Fitting is £40 on a weekday or £65 on a weekend; Accessories Appointments are £20. These fees are deductible against a purchase. Follow Up fittings to retry favourites, and any further appointments (including Accessories) are complimentary after your first visit to us.

How long are appointments?

First Fittings are 1 hour, Follow Up fittings and Accessories appointments are 30 minutes.

What’s your cancellation policy?

Please give us at least 48 hours notice if you need to cancel or re-schedule your fitting. If you cancel within 24 hours we are unable to reschedule your appointment or refund the appointment fee, and you will need to book and pay again if you wish to come in.

How many guests can I bring?

We’re able to accommodate yourself +3 guests maximum.

Do you serve refreshments?

We serve refreshments, including prosecco, at all of our appointments except for Sale events. Please kindly refrain from bringing your own refreshments to your appointment.

Do I need to bring anything else?

We recommend wearing skin tone, seamless underwear. If you have heels you are welcome to bring them as well, but we do have heels available to try on with our gowns. We also request that you do not wear fake tan or heavy makeup.

What is your price range?

Our ready-to-wear ranges from approximately £1,000-2,000, and our made-to-order styles range from approximately £2,500-7,000. Each Designer page specifies their typical price range for full gowns.

What sizes do you carry?

Made-to-order samples sizing varies and as a general rule we can fit sizes 6-14 in most samples, with select samples for size 16+. These pieces can be ordered to size 16 in all styles, with extended sizing available for certain styles/designers. We carry ready-to-wear in UK sizes 6-16 (dependent on stock availability at the time of your appointment or purchase).

Will the samples fit me in store?

Part of the bridal fitting process requires us to clip the sample smaller or larger on you - even if you are measuring at the sample size it usually still requires some adjustment. Please do not expect gowns to fit you perfectly - this is a normal part of the bridal shopping experience and it is our job to help you visualise how it will fit when made for you.

What is made-to-order?

Made-to-order garments are pieces that are made specifically for you, by hand, at the designer’s atelier. Alterations will be required to perfect the length and, in most cases, tweak the fit. Our designer lead times range from 6-7 months plus alterations time (4-6 weeks).

What is ready-to-wear?

We carry a selection of ready-to-wear designers for shorter turnaround and more affordable options. These are dresses that we keep in (limited) stock and are able to be taken home the same day. In most cases alterations are still required to perfect the length and fit.

What is a trunk show?

A trunk show is when a full made-to-order collection is with us for a limited period of time - usually the latest collection from the designer. These are ideal for styles that we don’t carry permanently, and we typically offer a sales promotion for trunk shows.

What are my payment options?

For made-to-order gowns we require a non-refundable 50% deposit on ordering, the balance of which is due when it is ready and before alterations can be started. For ready-to-wear styles full payment is required upfront. We accept all major credit cards including American Express.

Do you offer alterations?

We do not offer alterations in-house, however we can refer you to local, trusted seamstresses. These seamstresses are not affiliated with The Fall Bride and we do not earn a commission on the referral.

What is your returns policy?

Made-to-order styles are final sale - no refunds, no exchanges. Ready-to-wear styles purchased at full price have a 14-day returns period from the date you receive the item, and must be returned in new and unworn condition.

All sale items including sample sale, (Re)Cycle, ready-to-wear sale and accessories sale items are final sale (no refunds, no exchanges). A sale item is classified as an item either permanently marked down or with a temporary discount code. Due to hygiene reasons Perky Pear®, BOOMBA and any pierced jewellery is also final sale.

You can read more about our returns policy here.

Do you allow dogs in store?

We have a strict no-pet policy and aren’t able to accommodate (even small or well behaved!) dogs.